Returns, Refunds, Faults
Can you return your product for a refund?
Yes absolutely, we want to ensure happy customers.
You may return any product in its original condition for a full refund or exchange within 14 working days of delivery.
*For purchases made from 21st November 2018 we will be happy to offer a refund until 31st January 2019.
Original condition means that there are no scratches or marks on the product and the products packaging has not been opened or damaged.
- Gift cards.
- Personal care items such as toothbrushes, sanitary goods.
- Sale or clearance items.
Upon receipt of the returned item, we will fully examine it and notify you via email, if you are entitled to a return, we will refund your product purchase price and a credit will automatically be applied to your original method of payment. Refund does not include original or return shipping charges.
Returns shipping, fees and handling:
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you.
You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
*For order errors or faulty products we will send you a prepaid return label.
Please enclose the following details with your return:
To return the item you purchased, please mail it to:
- You must arrange for and pay the costs of returning the products to us. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.
- If you are returning a faulty or damaged product(s), we will refund the cost of returning your order provided that you supply us with a delivery receipt.
- Products purchased as a set can only be returned as a complete set, not as individual items.
- Refunds for products given as a gift can only be given to the original purchaser.
- Money back guarantee: We are really proud of our products and we are confident that you will love them, as we do. However, we appreciate that from time to time this may not be the case. Therefore we offer a 14 day quality guarantee, whereby you may return any product to us for a replacement or full refund, all that we ask is for your original proof of purchase from Intentionally Sustainable. This guarantee excludes shipping costs.
- When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. Should anything spring a fault in the first 3 months, we will, of course, give you your money back.